Telephone & Text Message Terms
Effective October 9, 2026
This page explains how Helio Mobile LLC, doing business as Helio Mobile and companies providing services on its behalf, including MVNO in a Box, may call or text you, and how to stop. Service notices and marketing messages are separate: you can receive the first without agreeing to the second.
1. Service communications
By providing your mobile number, you authorize Helio Mobile LLC, doing business as Helio Mobile, and its service providers, including MVNO in a Box, to contact you regarding your wireless account and service. Communications may include activation updates, number-porting notices, payment and refill reminders, plan expiration notices, order updates, security alerts, customer-support messages, and service-related notifications.
These communications may be delivered by telephone call or text message using automated technology or an artificial or prerecorded voice. Message frequency varies. Message and data rates may apply. Reply STOP to stop text messages or HELP for assistance. See our Terms and Conditions and Privacy Policy.
2. Marketing communications consent
Marketing consent is requested separately, with its own checkbox that is optional and unchecked by default:
You consent to being contacted at the telephone number you provided or associated with your account, including through the use of automated dialing technology, automated or prerecorded messages, artificial voice technology, and SMS/MMS text messages, where permitted by law.
Your consent is not a condition of purchasing any goods or services. Message and data rates may apply. Message frequency may vary. You may revoke your consent at any time by replying STOP to a text message or by requesting not to be contacted during a call.
By checking this box, you confirm that you are the subscriber or authorized user of the telephone number provided and agree to receive these communications as described above. See our Terms and Conditions and Privacy Policy.
3. Telephone and text message communications
When you provide a telephone number to Helio Mobile, you confirm that the number is accurate and that you are the subscriber or customary user authorized to provide consent for that number.
You authorize Helio Mobile LLC, doing business as Helio Mobile, and companies providing services on its behalf, including MVNO in a Box, to contact you regarding your account, orders, wireless service, activations, payments, refills, plan expiration, number transfers, customer support, security, fraud prevention, and other service-related matters. These communications may be delivered through calls or text messages using automated technology or an artificial or prerecorded voice.
If you separately provide marketing consent, you also authorize Helio Mobile, its affiliates, and its marketing partners to send promotional calls and text messages concerning wireless plans, upgrades, discounts, devices, accessories, rewards, financial services, debt-relief services, and other products or services. Marketing consent is voluntary and is not required to purchase or maintain service.
Message frequency varies. Message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.
Stopping messages
You may revoke your consent to receive automated calls or text messages at any time. For text messages, reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. You may also contact us at (206) 803-7504 or [email protected]. We will process reasonable opt-out requests within the period required by applicable law. We may send one non-promotional message confirming your opt-out.
Reply HELP for assistance or contact (206) 803-7504. Opting out of marketing communications will not cancel your wireless service. Important account information may be delivered through email, the customer portal, the mobile application, or another legally permitted channel.
If you discontinue or transfer your telephone number, you agree to update your account promptly so communications are not directed to another person.
4. Messages you may receive
When you join marketing messages:
Helio Mobile: You’re subscribed to receive recurring offers and promotions, including from our affiliates and marketing partners. Consent is not required to purchase. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel or HELP for help. Terms: helio-mobile.mvnoinabox.ai/communications
When you opt out:
Helio Mobile: You have been unsubscribed and will no longer receive promotional text messages from us. No further action is required.
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